Refund and Returns Policy

At Shop Arena, we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we offer a straightforward refund and return policy to ensure your peace of mind.

Returns

You may return any unused and unopened item purchased from Shop Arena within [number] days of delivery for a full refund. To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. We reserve the right to refuse returns that do not meet these criteria.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [number] days.

Exchanges

If you need to exchange an item for a different size, color, or model, please contact us at support@shoparena.site with your order number and exchange request. We will do our best to accommodate your request, subject to availability.

Non-returnable Items

Certain types of items are non-returnable, including perishable goods, personalized items, and gift cards.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions about our refund and return policy, please contact us at support@shoparena.site or by mail at 3680 Fairfax Drive, Secaucus, New Jersey.